Who handles shipping?
Purchases of Joint Genesis may be processed by a third-party retailer or order platform. The seller's checkout page, order confirmation and current shipping terms determine the available delivery methods, charges and estimated timeframes.
Processing and delivery estimates
Processing may begin after payment authorization and can vary due to order volume, inventory, weekends, holidays or verification steps. Delivery estimates are not guarantees. Carrier delays, severe weather, address errors and other events outside the seller's control may affect arrival dates.
Shipping fees and destinations
Any shipping charge, free-shipping offer, destination restriction or handling fee should be shown during checkout or in the seller's current terms. Confirm the complete order total and delivery address before submitting payment.
Tracking and address accuracy
If tracking is provided, use the tracking link or number in the shipment notice. Review your address carefully before ordering. If you need to correct an address after purchase, contact the seller promptly; changes may not be possible after an order is dispatched.
Lost, damaged or delayed packages
For a missing package, damaged shipment or tracking problem, contact the seller or carrier listed in your order documents. Keep packaging, delivery notices and photographs when relevant. This informational website does not warehouse, pack or ship Joint Genesis products and cannot directly change a retailer's order.
Returns and refunds
Shipping rules are separate from refund eligibility. Review the current seller's return instructions, time limits and any return-shipping responsibilities before purchasing. If a guarantee is advertised, confirm its exact conditions on the seller's official checkout or policy page.
For general website questions, contact admin@jointgenesiscom.com. For an existing order, use the retailer's customer-support details.